Category Archives: Belgium

Réunion de l’ICANN à Bruxelles en juin 2010

Posted by Patrick Vande Walle on 3 September 2009 2 comments
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Ainsi donc, l’ICANN tiendra une réunion à Bruxelles en juin 2010. Toutes mes félicitations à Marc Van Wesemael et l’équipe d’Eurid.

Lors de la conception du projet de la réunion ICANN à Luxembourg qui se déroula en 2005, j’avais un temps envisagé de l’organiser à Bruxelles, tant il me semblait logique que la capitale de l’Europe accueille une telle manifestation. Le contexte était cependant différent.

A l’époque, le coût de la manifestation était entièrement supporté par l’organisateur local et ses partenaires. Le fractionnement institutionnel de la Belgique, avec ses multiples niveaux de pouvoirs aux compétences redondantes et en concurrence directe rendait tout simplement la participation des pouvoirs publics impossible. De nos jours, l’ICANN a compris qu’elle ne pouvait plus compter sur des tiers pour ouvrir leur portefeuille et finance elle-même la majeure partie des coûts.

Il n’en reste pas moins qu’il sera intéressant de voir qui seront les orateurs lors de la séance inaugurale. Aura-t-on un ministre fédéral ? Les télécoms sont une compétence largement régionalisée. On pourrait donc avoir un ministre bruxellois. Oui mais, Bruxelles est aussi la capitale de la Flandre. Aura-t-on peut être un ministre flamand ? Le responsable  du protocle va s’arracher les cheveux.

Cher Scarlet

Posted by Patrick Vande Walle on 20 July 2009 5 comments
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Une fois de plus, vous manquez à vos plus élémentaires obligations contractuelles en me fournissant le service ADSL le plus merdique de Belgique. Je n’ai pas l’habitude d’utiliser des gros mots en public. C’est vous dire combien je suis exaspéré.

Vous m’avez reproché auparavant, et avec une mauvaise foi certaine, que je vous avais pas informé de la piètre qualité de vos services. Non seulement, je l’ai fait, mais d’autres aussi. Il y en a plein les forums de discussion. Mais puisque vous me prenez au mot, je vais effectivement me plaindre. Et que cela se sache. » Read more…

Belgian incumbent ISP not dominant operator says appeals court

Posted by Patrick Vande Walle on 15 May 2009 None comments
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Picture this: the still state-owned (51% of shares) Belgian incumbent telecom and Internet operator, Belgacom, is not a dominant player on the ISP market, according to the Brussels appeals court (see also here).

It is obvious to every inhabitant of Belgium that the incumbent is everywhere. It owns all the copper pairs to homes and  a good deal of the fibre. No single Internet or telephony operator can get into the business without transiting through the Belgacom network at some stage. As expected, the infrastructure owner is not keen to open up its infrastructure to competitors and has used every trick in the book to slow down competition. As a result, alternative operators, be it in telephony or Internet access,  have a ridiculous market share. Belgacom has a more than 70% share of the residential Internet access market.  Belgium has one of the most expensive Internet access offer in Europe, nearly twice the price of France, for example.

The telecoms regulator, IBPT,    is often depicted as a weak one and often accused of favouring Belgacom.  It came with some surprise a few months back that the regulator ruled that Belgacom had to open up its ADSL and VDSL infrastructure to the competition. Under the EU competition rules, it is foreseen that the infrastructure owner and dominant operator has to open its infrastructure to allow competitors to offer their services, too.

Belgacom wishes to diversify its income sources and launched an ambitious project to deliver triple play services. This includes high definition and pay TV.  For this to happen they needed to upgrade their DSL network. They embarked in an infrastructure project to lay  fibre optic cabling up to street cabinets (FTTC) and deliver VDSL2 connectivity from there to the customers premises.   This has actually proven very successful. Belgacom was greatly helped by the fact that the cable TV operator in the Southern part of Belgium, Voo, has an outdated and poor quality network.

It may be that IBPT  did not make a rigorous enough study of the marketplace. Still, I cannot understand judges refuse to see what is obvious to all. The net result is that Belgacom’s competitors will have even less opportunities to offer quality services and that the incumbent’s market share will grow even more. For customers, this will mean less choice and higher prices. This is sad news in a country where the unemployment rate have risen quite sharply due to the global economic downturn. It is nearly impossible these days to apply for a job if you do not have an Internet connection and e-mail address.  The most vulnerable part of the population will be the first victim.

.vla TLD: not so fast, says Flemish governement

Posted by Patrick Vande Walle on 20 March 2009 None comments
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As reported last July, there is a proposal from some Flemish politicians to create a .vla top level domain under the new gTLD process launched by ICANN. The proposal further elaborated that the Flemish government would have to cover the costs.

Not so fast, says the Flemish government. According to this press article, it wants to be sure the market is large enough to justify pouring all that money into the ICANN process.  They will hire a consultant to study the market and come up with a business case. Or not.

In this period of economic downturn, even wealthy communities like Flanders want to avoid expensive and risky investments.  ICANN does not yet understand the message that it has to adapt its RFP to the actual economic context.

Some possible ideas:

  • stop dreaming about recovering past expenses on the gTLD program;
  • fractioning the payment of the application fee in several installments, which would make it easier to negotiate with investors;
  • postpone for two or three years the collection of the annual registry fee, to allow new gTLD operators to start operating in a financially sound context, with no loans and other debts that may compromise their existence.

I am well aware the above-mentioned article is quite misinformed in that it mixes up registry operators with registrars. Still, the core element of the cost vs risk of the new gTLD process is symptomatic of the concerns I heard from  several wannabee registry operators.

Lies, greediness and Belgian ISPs

Posted by Patrick Vande Walle on 4 February 2009 None comments
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Some ISPs would do anything to gain a new customer.

Last December, I switched ISPs. Although  my previous one, Dommel, provided a good and stable internet connection, their customer service staff was totally broken. They   seemed totally unwilling to answer any written question, be it in French, English or Dutch.  Further, they used the oldish ADSL infrastructure from the incumbent, Belgacom, and thus could only provide a 4 Mbit/sec connection. With 6 computers at home, this proved to be slow at times.

Hence, I took the opportunity to move to another ISP, Scarlet, which promised 20 Mbit/sec.  I was aware that theorical speeds may not always be reached due to different factors like copper line length, etc.

Much to my surprise, I was informed after the contract was signed that I would only get 6Mbit. Scarlet’s tech support confirmed today that the local phone exchange to which I am connected has not been upgraded to ADSL2+.  This ISP knew at the time they presented the electronic contract to me  that they were unable to deliver what they promised.

scarlet-adsl20

Their sign-in form stated “Congratulations, you can be connected to the ADSL20 network [...] The maximum download speed is dependent on the distance  from the local exchange, your computer configuration and its cabling “. Nowhere does it state that it is dependent on the exchange infrastructure.

The tech support guy was not able either to tell me when they expect the local exchange to be upgraded. This looks like ultra confidential information. Actually, we know more about battle plans in the Middle East, Iraq or Afganisthan than about an ISP’s infrastructure upgrade strategy.

Belgium once prided itself to be at the forefront of broadband deployment. If only it could be done by professionals who care about customers …

The next step will be to file a complaint to the telecom ombudsman. I do not expect much of a improvement, though.